I've always been of the mind that when you deal with a company, if everything goes smoothly and everything works as it should then that's all good, but you can only really tell how good a company is when you find out how they respond to something going wrong, and Salon Pro Sales have earned a customer for life through having proven themselves to the full in such circumstances. I recently bought a G-Raid unit through them and a couple of weeks in to using it, it developed a fault (such things happen with technology, from time to time, as I'm sure we all know too well; no fault of the supplier but just one of those things). I emailed Salon Pro Sales to report the issue, at 7.10am on a Saturday morning. I had no expectation of hearing back from them until, at the earliest, start of advertised business hours come the Monday. I received a response within 50 minutes to reassure me that I would be contacted by their support team first thing on Monday. This allowed me to get on with work, using a secondary back-up solution, free of lingering worry for the remainder of the weekend. They made contact on the Monday morning, had UPS collect the unit from me by lunch time that day, it arrived with them on the Tuesday, they checked and confirmed the fault and let me know that they would be issuing me with a replacement unit, and that was delivered to me at lunch time on the Wednesday. I really don't see how, in any reasonable terms, they could have sorted out my issue any quicker. As a sole trader, a professional photographer dealing with a variety of clients and a continually rolling roster of jobs, it's enormously reassuring knowing that such a level of support is there, backing up purchases critical to my business. In practical terms, that support has benefited my business.