Veronica Mancini
I am livid. I ordered from Sainsburys on 5th May and my order was delivered. I then made a top up order on 10th May for a few odd items. Only to be called on the phone 5 minutes before delivery expected, and told that their computer system had classified me as a Security RISK and as such they were not delivering to me. 2 phone calls and 2 emails now and no one can advise me what they actually mean by me being a Security risk. I asked if it had anything to do with payment and was told it was not. This is what came today in email :- "I've had a look at your account and can see that We've had to cancel your order as it has been flagged by Sainsbury’s risk prevention system. I am sorry if this has caused you any inconvenience. At our absolute discretion we reserve the right to terminate your access to all or part of this service with or without notice" I am disgusted that they have the audacity to classify me as such. If it has to do with payment, then it should not as they take the funds from my account before they deliver, so if the payment does not go through, then I could understand but they had not even tried to take payment. I then ordered via zoom delivery and had all my goods delivered within 1 hour. Anyone else out there had this issue? Surely I have a legal right to do something about this. I am certainly going to investigate this further. Needless to say, I, nor my family or friends will be shopping at Sainsburys as they are all disgusted to hear about this.
4 years ago
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Sainsbury's has a 2.4 average rating from 1,622 reviews

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