The product in terms of chippings is great but the customer service was incredibly poor to begin with. I was not updated, was hung up on when I queried what was happening, given false dates for delivery and found the initial dealings terrible as I requested email confirmation of what was happening and never received it. However when trying to complain I finally spoke to someone who knew what they were doing and from that point on I got confirmation of a delivery day and email confirmation that I had initially requested. It was an utter shame that one person let this company down on three occasions in my dealings with them despite my not unreasonable requests in wanting to know where my product was that I had paid for and wanting to be kept updated about delays and why.