Not one to usually criticise a business without justification however I feel I must give word of warning to any potential safestyle customers. The product installed itself was very good however the customer service is far from 5 stars. The initial appointment was missed by the salesman and scheduled for the next evening, a mere hiccup 'we thought' as the surveyor arrived on time and scheduled our installation for 11 Dec. I had no work holiday left (due to taking some for Xmas) so took an unpaid day expecting to utilise it in the new door installation. The installation team were due between 0800-1400 on the 11th. At 0850 of that day I received a call stating they wouldn't be installing on the 11th due to the product not arriving at the local depot. My day wasted however they admitted they knew the night before the product wouldn't be installed on the 11th but yet I was not informed. Imagine if no one was home when they came to install, I can only guess how they would scrutinize the contract agreement. Eventually the product was installed on the afternoon of the 12th, another half day taken off work. The product itself is very good and the installer was excellent which is why this review is 2 stars and not 1. High levels of customer service is severely lacking, once money is passed no one wants to know the effect the non-attendance had on me and then taking the next afternoon to ensure i was home. Maybe some 15-20 calls to head office/local depot ended with a compensation form being posted to me but I have ran out of patience and just want to put this behind me. A obligatory £50 cheque has now been sent to me as an apology but this was 5 weeks after the install and I'm most definitely out of pocket. Unfortunately I cannot recommend Safestyle UK due to poor customer 'pre' and 'after' service, stay away.