I certainly echo what a lot of unhappy customers have already mentioned. The on the spot decision which must be made, the loss of commission by the sales rep due to a price reduction etc etc. I ordered 5 replacement windows as the ones I had were old and as a result had a draft in most of the rooms. Once the surveyor had been, the scaffolders were booked in a few days later and the window fitters a week or so later. On the day of install 1 fitter arrived with 5 huge windows and it was almost immediately obvious he had no intention of completing the job on the day. I was told by both the surveyor and contact centre that it would take 1 day with a team of fitters. So, it came as no surprise when he left for and only having installed 2 windows which were not filled/sealed from the inside. I was advised when he left that a team of fitters would be with me nice and early the next day and would have the job finished by lunch time……..you’ve guessed it, this didn’t happen either. Only 2 fitters arrived, 1 being a trainee who was only there to help carry things in and move stuff around inside. I was advised it would take at least the whole day and that they may have to return. As a result, I had to take the day out of the office unpaid. During the install, I was very rudely asked to stay downstairs and out of the way as my presence in the room made the fitters uncomfortable. There was no care given on the day to protect my personal belongings, to cover my carpets which were only a year old, mess everywhere, screws left on my felted flat roof, damage to my kitchen, moreover, I have an even worse draft coming into the house than what I did prior to replacing the windows. At the end of the day the windows were in but with major problems in the finishing, the window boards all cut to odd sizes, none of the boards were sealed/packed which would prevent any draft, handles put on the wrong way. I pointed all this out to the fitter, who was very annoyed that I hadn’t mentioned it sooner, I had to remind him about his unprofessional request to stay downstairs, although it was ok for him to yell at the top of his lungs when asking for drinks for him and his assistant. We complete d customer satisfaction form on the day when he was ready to leave, and I was advised someone would be in touch very soon to discuss and arrange a service visit. This never happened, and I had to make all the phone calls to arrange this. The earliest someone is able to attend and resolve the problems I have is the 24th January 2019…..my windows were fitted on the 4th December. I have had to go through the spell of very harsh weather conditions with heating on throughout the night and for my wife kids to sleep with their dressing gowns on to stay warm. A very sub-standard service provided pre-installation and even worse post installation. Avoid at all costs!!!