When they sold the company off to foreign investors and the model changed to pressure selling that's when customer service went out the window (pun intended) and from that point it became a 'sell as much and at the most extortionate markup you can before you get caught' business. After all pressure selling is supposed to be illegal in the UK. Shame really because back in the day they had a great reputation for service even backed up with the memorable character from a popular Soap Opera. Wheres the humanity Safestyle? As for the actual Sales Reps well the less said about their reputations the better. Let's just say they work only on commission with no basic so they will do whatever they can to get that sale otherwise their whole visit is a waste of time :P