Got a quotation from Safestyle for our property in Dunstable - 5x window frames, georgian bar-style with a composite front door. List price around the £7,500 mark - Knocked down to £4,700 with haggling (Inc VAT). Sales process was the usual pushy stuff, but knew what we wanted and were happy with the price and the product - we commited to buy. Salesman came from the Watford branch. All down hill from there... Survey was booked for a week from the sale - On that note BE CAREFUL - They have a 7 day cooling off period (contract signing counts as day 1 so if you sign in the evening you realistically only have 6 days), after that you may not get your money back if you cancel. We fortunately did. Our problems started when the surveyor dropped the appointment 20 mins before it was due to start, a week following the sale (and conveniently a day outside the cooling off period). Apparently he had driven up from Brighton, and was only just about to get to an appointment in Htichin (30 mins away). My partner argued the case, but he refused to honour the appointment. Called head office there and then who obviously got on his case, as we then received an angry voicemail from the guy claiming personal issues (in fact he straight-up stated that a family member was undergoing treatment for cancer) hence the cancellation. We're all human and of course we have sympathy, but making that someone else's problem is extremely unprofessional to me. The cynic in me also thinks it was an extremely inappropriate excuse. On the phone to head office again, the lady (Georgia) was extremely apologetic (the head office guys get 5***** by the way) - But she handed over to the surveyors, the manager of which (Scott) is apprently in meetings for the full time he is contracted to be there, or again the cynic in me also thinks he plausibly could just not have been arsed and was ignoring our calls. We managed to speak to him once to transfer a copy of the angry voicemail to him, but that was it. In the end, after being called about 4 times in the space of 2 working days to re-book the survey (which we obviously did not want to do prior to finalising our complaint with the surveying manager), and spending our own private time chasing these guys on probably around 6 occasions, enough was enough. We managed to successfully cancel, whilst arguing that although outside the contract cooling off period, as the survey had not been undertaken that we had not had made-to-measure goods supplied and therefore the contract was not applicable at this stage. A few pieces of advice for future buyers of Safestyles products: - Do not take time off work for salesman or surveyors, they CAN do it all in evenings and other free time; - Knock them down, HARD - 58% was the discount on list price for us (ex VAT); - Feel free to accept the quote to get rid of the salesman - Cancel the next day if you need to; - Only put down the minimum - they need only a £100 survey fee to get going; - If they don't undertake the survey but you're outside the cooling off period and want to cancel, claim what we did. They HAVE to refund you; - Head-office does appear to be reasonably well staffed, for any concerns; - Request a local surveyor, a trick we missed; - Do shop around, their "like for like" apparently for windows anyway, = A+ rated frames and thats it; and - If they refuse to refund, our next objective would have been to continue to delay the surveyor indefinitely - They can't manufacture the product until that process has been done. We would have been £100 out of pocket, but a small price to pay compared to what could have been trying to get a warranty claim out of these guys or anything like that. Very nice products, but shamefully let down by their first impressions. Shame it was just a pipe dream, but maybe we got lucky...