For a company that asks on invoices to 'please get in touch about the quality of our service and how we can improve.' They really don't care much. I was informed by your people on Monday the 12th that my delivery would be made yesterday the 13th and that I should be available to receive it 8am to 5pm. I said to please give my mobile number to the delivery people if there are any issues. As I am a motorcycle instructor I brought in labour to be my office to take collection yesterday from 8am onward. When I had to ring yesterday afternoon at 16:30 I was informed firstly by your “Lea” she could not get through to the transport people and when she rang back that there would be no delivery. It has cost me money. I stated that I have paid for next day, she said you would amend the invoice to a lower delivery charge. I see from the invoice this is not the case. My first delivery with you went really well that is why I ordered again but the second one was pathetic. Poor service and Lea of ever she was had a could not care less attitude. I asked them in a email to look into how you can make this right! Nothing on the second day of delivery. I now have to invest more to go to office to wait for this delivery today as it was said it would be a PM delivery on my insistence. The second day of delivery no - delivery. I then had to deal with Charlotte - who is the customer services manager. Who seem to know very little of service and less of customers. It was more important for her to blame their delivery subcontractor. She could get through and then gave me the hollow assurance that she would ring be back by 5 pm to inform me. How wonderfully kind. I asked them to have your management contact me to discuss the performance on this delivery. If you are small company - dont use these - your are wasting your time and your money. Use people that can actually deliver