"Use of website to purchase was straightforward, however, support afterwards was poor. I was emailed a link to download the software which didnt work. I emailed the company to report this but heard nothing back. The email also said I would receive my activation code and software serial number but I didnt - again I emailed the company and heard nothing. I worked out why the download link didnt work - it contained only the page of the website but not the website url - I fixed this and was able to download the software but couldnt use it until I received the serial number and activation code in the post some days later."
Apologies for this. We have now fixed the issue on our website with regards to the download URL. I am sorry that your emails were not dealt with promptly, for some reason they had gone into our spam folder