Was ordered to buy a pair of Shire Boots for my wife's birthday. Had no choice in the matter but found it very easy to not make a mistake picking the right pair from the website as it was so easy to use. Ordering online was simple and quick. Had a slight issue with the delivery but that was DPD's fault, not R&R. When i called up to check everything was ok, the people i spoke to on the phone were kind, courteous, professional and most importantly, reassuring. Boots arrived and they were packaged securely, and my wife loved them! I'll be ordering from you for every Christmas, birthday, anniversary and Mothers Days from now on!