Awful. Stuck in the past. I used to be a real advocate of the royal mail. Possibly just from a heritage perspective. However they have not moved with the times and with that holds a certain arrogance in their business processes which unfortunately inconveniences customers. I'm a huge Amazon shopper and every other delivery company seems to get the gist of putting the parcel in the "safe place", except royal mail who posted a card through my letterbox asking me to collect from a nearby sorting office which closed at 12.45 midweek. Extremely inconvenient for someone who works full time. When I asked why they did this they informed me that putting in a safe place was at the postman's discretion. No. I disagree. I have already okayed this safe place with Amazon and I do not have time to be inconvenienced by poor royal mail business processes. Am I a fan of royal mail anymore? No. I hope Amazon supplier's stop using them.