I had a really important package to send from Dundee, Scotland to Paris, France. Royal Mail Tracked and Signed in 3-5 days seemed to fit the bill, how wrong was I!!!! My package was posted on 27.09.18 and for 2 days I tracked it and could see it had left the UK & arrived in France then nothing, nada, rien! What I quickly realised was that Royal Mail tracked & signed meant tracked until your package leaves the UK then basically you are on your own. On phoning Royal Mail, it took trying the whole day and hanging on for 55mins to actually speak to someone, who could only tell me what I could see for myself on the website, my package had left the UK on 29.09.18 and I’d know nothing more until it was delivered. The only other advice I was given was to claim compensation if it hadn’t arrived after 20 days - great, thanks a lot!!!! On 12.10.18 after checking the tracking website for La Post in France every day for almost two weeks with nothing except ‘in transit’ I could see my package had indeed arrived at the local post office and was ready for collection. Because I’d used Tracked & Signed no attempt was made to deliver the package as a signature was required!!!! Fortunately I was doing my best to track the package and could understand the French website to be able to understand no attempt was going to be made to deliver and could direct the recipient as to where and how to collect the package. So, £10.50 and 15 days later the parcel was duly collected and later that same day the Royal Mail website showed the packages had successfully been delivered - poetic license I think?! The irony is the package was really important and despite the fact I was going to France myself on 6.10.18, not to Paris but I could have brought it with me and at least sent it internal mail for a lot less. I felt it couldn’t wait and chose a service I thought I could have trusted but now realise is actually misrepresented and indeed missold. There are plenty of other carrier services that do exactly what they say they’ll do and hat you can track from pick up right through to delivery. I’ve used ‘send my bag’ a few times and found them excellent, this time I thought the package was only small, 500gms and Royal Mail was the best option, never again. I could never recommend this service, it’s a complete sham.