Important package sent by recorded delivery 1st class. Tracking only showed it at the Post Office where I left it. Had to spend lot of time and stress finding out that in fact it had been delivered -tracking still shows it at the post office!. I complained - it said could not make a claim for 10 days! The most appalling fact is that the Royal Mail reply said they could not check the tracking - done by another company/system. It is totally dishonest to use a service - promised a reliable by the Royal Mail where they are not in control of a crucial service and that they fail to understand that waiting 10 days to complain is totally unacceptable John Roberts