It is more than 2 months i am waiting for a parcel to come to South Africa and it is not arriving. Tracking it i get the message "the item is now leaving UK" and it is at least 2 months it says so. I try to contact them and they tell me it is the sender who should claim it, I contact the sender and they tell me i have to contact the local office to find out where is the parcel and I cant find a local office phone number for South Africa. A friend of mine send me a wedding gift few months ago with Royal Mail and it has not arrived... she send me a second one with alternative way... Very bad and unacceptable, i don't understand how they still exist with this bad service.