This is simply not a service. It is a disgusting sham. They have even taken to using sites like Trustpilot to leave fake , five star reviews about themselves. Most of the postmen are fine. Until it comes to you being out or unable To answer the door due to disability. Then, nine times out of 10, they will simply not take your mail around to a neighbours house. They take it back to the sorting office and then the headache begins. You have to specify a certain date when you will be by the door and able to have your parcel redelivered. This is not always convenient and you can’t always answer the door due to disability. This inconvenience is irksome as you can’t always predict and be there on that date, for various reasons. PerHaps it is that you are at work or perhaps like me, it is that you are disabled and cannot always predict when you are and are not able to answer the door that day. You can always get your parcel redelivered to a local post office, which sounds fine in theory. However, if you are unable to actually get to that post office due to disability. The result being : There is no way you can properly use this service. It is a huge headache. They also have the cheek to charge you around about 70p for each parcel to be sent to your post office. As if their mail charges werent already astronomical. Unbelievable, in this day and age, when they’ve got to compete with lots of other couriers. And the Internet. There is no good writing to head office, customer services, or managers of Royal Mail. because you are met with a rude response, or they promise to do something and absolutely never do. I have been in this boat at least 10 to 12 times now, so I think I know what’s what. They also tried to trick the public by leaving concerned comments on complaint reviews online, saying they will do something if you contact them. Whereas in reality, when you do contact them, they do absolutely nothing about it and you are basically dumped and ignored. It is difficult to know where to go, , in an age when they seem to dominate the main mail market. So I suppose we will just continue to have to pay through the nose for their service and then put up with the rubbish that we are delivered.