Claimed on my iPhone as it had water damage on the website it states you will have your phone within 3 working days. it took them a month to process the claim due to having problems with yahoo and constantly asking for different documents. once my claim had been processed I sent my phone to them they have currently had my phone 3 weeks!!!! Still awaiting my phone back. I have had no communication from them I've had to chase my phone on a constant ringing up to be told a different delivery day every time. FUMING
Helpful Report
Posted 3 years ago
Thank you for your review. A repair was not possible in this instance and hence we have replaced your phone. There was a delay in ordering your new phone due to a supply issue, which unfortunately was out of our control. A cheque worth 30% of your annual policy has been placed in the post to show our sincerest apologies for any inconvenience caused.
Posted 3 years ago is rated 4.73 based on 4,138 reviews

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