This company has been absolutely terrible, be aware. They have taken my watch and have had it now for over 3 months. I was promised it would only take a couple of weeks for a glass repair. After lots of chasing to work out where my watch was I finally had an email saying its ready and to make payment to an individuals bank account. (not a business account). I have asked for a photo of the repaired watch (as their kiosk in Tunbridge Wells is shut) and they have so far not replied. I genuinely don't know whether my watch has been stolen or not. I may have no alterative but to report a crime. Madness considering all I wanted was a simple repair.