Their customer/technical support they offer always amazes me. If you're new to hosting, VPS, or anything to do with servers, don't be afraid. They have your back. They are very patient, very knowledgable, and will guide you through everything, step by step, not to mention the blazing fast response time. Tickets are almost always answered within 20 minutes, so you get the help you need as soon as possible. Aside from the amazing customer service, they freely migrate your website to your new server, they fix the problems you point out, and do their utmost best to get everything in tip-top shape. They have over 12 years of history, so they are a very serious hosting company. I highly recommend them because they really will do everything they can to help you and fix the problems you encounter. Performance wise, I noticed that my website is a lot faster after I started to host with them. My load time used to be around 3.5 seconds, which dropped to 700ms (tested using pingdom tools). Everything is running very smoothly. Overall, I highly recommend them to anyone. They also have a 30 day money back policy, so you can try it without worry, but there really is no reason to leave them, because so far, they have been an excellent host to me, and I am sure to everyone who joins them.