Returned as item and received a gift card. OK not great but then it gets worse. Orders two dresses (a repeat of a prior order as they were so nice). One dress OK but the other dress arrived and was cut a full inch smaller than the original. Phones and complained to customer services. Advised to return and they would not deduct postage. Returned as suggested. Not only did they deduct postage but failed to refund the part of the dress paid by the first card. Just kept the balance of the card with no communication. Put in a complaint - received emails advising response in 24 hours but bothing. Phoned customer service and rude staff member basically brushed off. Told balance would be refunded that day but no apology no nothing and yep, you guessed it no refund either. Emailed again and still no response. Loyal customer now out £12 + £3 postage for return - spend hundreds a year with this store but never again. AVOID