Bought crinkle top from Ashton-Under-Lyne branch to take on holiday. Wore the top twice crinkles almost disappeared it looked nothing like what I had purchased. Took the top back was told by the manageress that there was nothing wrong with the top. I disputed this was told that the area manager was due to visit the store in the next few days agreed to leave the top with them for the area manager to look at. Got call next day to say that the area manager was now not due for at least a couple of weeks. Was then told by the store manageress that in her opinion the top had been washed which I had already told her the previous day it had not been washed or ironed. I asked if she was saying that I was lying she denied this. I then contacted the customer service centre, was told that due to company policy the store managers decision could not be overturned. Asked to speak to a manager told they would ring me. After over a week after speaking to a manager still no further forward. Went to the store to see the manageress asked why she thought the top had been washed was told because it smelt as though it had been washed and she asked her assistant to confirm this. Told them that would be my perfume they could smell. Again asked were they saying I was lying, the assistant indicated that they were only doing their job. By this time I and my husband were not happy with their attitude, they then decided to call security as I tried to tell other customers about the problem I was having. Never in all my 71 years have I experienced this attitude on returning goods. This company does not have any respect for their customers. service