I have recently sold my house and bought another property - both via Robert Ellis - and I am delighted with the whole experience, and with Neil, Dawn and Lili, in particular. Neil was booked to value my property and, not only did he give me the best valuation against other Estate Agents - he also assured me that my property was worth what he had suggested. He did indicate that I could lower the price if I felt I needed to, but to give the higher valuation a chance. He was not wrong. Not only did my house get quick, serious viewings at the amount he suggested, it then took an upward turn with three potential sales and I happily sold at £6k over the asking price. Neil knows the local market and the demand - and this is not something that can be ignored or dismissed. The local area is flooded with the Robert Ellis sale/sold boards and there is a reason for this. They are incredibly good at what they do and they know their market. Thereafter, my sale was handled by Dawn, who was professional and communicative throughout - she kept me fully in the loop with all the interest in my property - and the offers being made - even on offers made after the sale was agreed. I truly believe that for me and my buyers, Dawn was brilliant. My purchase was handled by Lili - and, again, throughout it all, Lili kept me in the loop on everything I needed to know or what next I should do. The purchased property needed some remedial work following the survey and Lili stepped in to arrange quotes and relevant work to get this moving and through this process was constantly in touch with me and the property owner to make sure we were both aware of what needed to be done and the progress. For me, this was massively reassuring and extremely helpful. I have to add a respectful nod to Hannah, who picked up both my files when Dawn and Lili were away from the office at a crucial moment in the process and moved everything on with a couple of phone calls. Very reassuring. This is what you pay for. Robert Ellis may not be the cheapest Estate Agent in the area, but, in my opinion, and having experience now of four different agents for four different properties, they are the best. I wasn't pushed to use any of there other services and was looked after throughout the whole process extremely well. There is a whole team of people at Robert Ellis........and they know a whole team of people. So if you need work done or quotes/estimates etc, they recommend workmen who can do these things. The RE team just start making phone calls and things start happening. I am not related to any of these people - I didn't even know them until 3 months ago, but the efficiency and professionalism that they offer and deliver is, in my opinion, second to none. I don't want to move again, but if I do, I am selling through Robert Ellis. I am sorted and settled. My thanks to the whole team, but special thanks to those named.