Some good points, some bad points. Firstly, the good - the product I purchased (Weber gas BBQ) is excellent and the price was very good; once contacted, their customer service was pretty quick at responding; and the delivery service they used (Palletways) was very good once they were actually engaged! However, my experience was marred by a lack of communication and foresight, and also could have been improved if more effort were made to rectify their own error after the fact. I placed my order on 20/09/2020 online and applied to pay via finance with a 50% deposit. The order went through with no problems, and delivery was promised within 1-3 working days. After 3 days with no word though, and with the order showing only as 'Pending' on my online account, I contacted Riverside to ask what the status was. Only then did I receive a reply to tell me that the BBQ I ordered was out of stock and would only arrive 2-3 weeks later. I was offered a refund or the option to wait for more stock, so I elected to wait for the BBQ as it was a good price. However, my main issue was that I was not contacted or informed of the lack of stock and only found out when I chased it myself. When I voiced my disappointment at this I was offered 10% off my next purchase, which is a nice gesture but not really good enough in my opinion. The BBQ eventually arrived on 14/10/2020, 24 days after ordering, so all in all I'm glad I received it but was just a bit disappointed with the handling of the stock issue and lack of communication and suitable compensation for the delay.