I phoned with a rough idea what I wanted, Hellen listened took notes and said she would look at what was available. No hard sell or pushing a certain company. Hellen got back to me and even though my time schedule was very tight,she had managed to find some holidays that suited. We discussed what was most important to me and settled on a particular itinerary. Hellen then got onto the cruise company and with her knowledge of my trip and the boat secured me my cabin, giving me the number there and then. The following e-mails came straight away all clear and easy to understand. Hellen stressed her direct number to me saying to get in contact if I needed anything.