If there was an option just above 'poor' but just below 'acceptable' that would have best described my experience. There were issues, some very detrimental, to the process but Rite Money seemed to try and take responsibility to sort. End of the day did I get a mortgage - yes I did. I did have the type of credit record that meant one lender in particular would look at me and Rite Money in the end did facilitate it all. There were some glaring issues - sometimes process was wrong, sometimes certain questions were missed, sometimes wrong docs were sent. The biggest issue I had was the deposit - how Rite Money can call themselves a broker for poor credit customers and not know the criteria of the lenders they use is not good enough. I basically was told id need to put down a certain % of deposit and literally at the last stage of application, I was then told that due to the type of property, I need to add a further 10% or they would not lend! How Rite Money would not know the criteria is beyond me and why Rite money did not ask what type of property is also a major failure. If it was not for personal circumstances I would have lost this house and myself, partner and 3 year old daughter would have been left in a major mess. Luckily we could get the extra 10% but trust me this would not be the norm for me nor any average public Joe. Rite Money discounted their fee for this. When they were doing things right, they did do it very very well. When they did it wrong it was disastrous