I ordered my Zero 10x around 2.30pm on the Monday and it arrived surprisingly quick by 11.30pm on the following day.I received a discount code for my online order and also received a free Triple 8 helmet too. Previous to my purchase I had spoke on the phone and was put at ease about the warranty and returns procedure which helped. All in all the customer service has been first class which is what you want as these scooters are not a cheap purchase.. Overall very happy with my purchase and I would definitely recommend giving R & G a call or just order online like I did.......👍....Thanks R&G.