Made sure to buy my Hisense M7000 from Richer Sounds after reading through the various forums about their "excellent" warranty. Never thought I'd need it, but better to be on the safe side. After a year of using the TV, I came to pull out one of the attached devices via HDMI (the HDMI port on the TV had only ever had that one device attached to it and not moved since purchased). As I pulled it out, the whole HDMI port came out of the TV! Looking a bit deeper it became apparent that they hadn't soldered in the port well. Called Richer Sounds without hesitation, thinking this should be easily resolved. After all, they have one of the best warranties out there. To my shock/surprise, they could offer no help at all. After describing the fault I was told that this is normal "wear and tear", and would not be covered. No interest in coming out to even assess the fault at all despite my futile attempts to explain the port was faulty from the manufacturer. Several emails and a complaint to head office met with complete silence. Never again will I purchase from Richer Sounds. Whether I was just unlikely with them or not, its not a company I can trust again. Be very wary about their warranty or buying from them. False sense of security.