Hi,I bought the lg tv 55" i had a problem with the tv light to dim over 2 months,it went to the repir 2 times i still got a problem with the tv. I called the customer service I spoke to James he said i'm her to help i will look after your case he said can you send me the video of the tv and if the tv went to the repir 2 times then we do a exchange. after 10 minute he called me back on Saturday 28/07/18 he said me the message saying thanks for the video i will authorised the store for a exchange for the tv, once I get authorised from the store i will send you a message. When they ring you have the model number ready for the exchange they will pick it up and drop it off. On Monday 30th July 2018 he called me he said i spoke to enginer he couldn't find the fault. James has changed he's mind he is not a trustful person.I have spent £1369 on the tv i'm having problems with the tv i have explained every thing to him he does not care,he said me a message on the 30th on Monday he said i never said i will help you he is a big lying person i'm stuck with this fault tv and I will never ever buy any thing from this fake customers services and fake company Richards and sounds.