As I was always an admirer of richer sounds for its service and Price, the recent purchase put that in doubt. I live in Swindon and Bought a 65” Samsung television on 24th of Feb, from your Oxford branch which is 35 miles away from me. As the TV was too big to fit in my car I asked for a door Delivery and it is been agreed with the sales Person as first thing to do on following Monday the 26th as it was a Saturday. Taking that into account I arranged for a Handyman to fix it on Wednesday the 28th, and took a day off on that day and even sorted out for child minding my little one. Just to confirm the delivery, I rang the Store on Tuesday the 27th, only to be informed that the Person who sold the TV forgot to book the delivery and apologies from the staff who spoke to me, which did not help me in anyway. I was told I would not get the TV delivered until next week. What shocked me was, the Person said That I Can get the refund If I am not Happy, which I am, in that moment. But what kind of Salesperson would refund for the mistake done by them. Later the Store manager rang me and said the same as the previous Person and confirmed me the Delivery for next week along with an apology. And after all snow delayed the delivery further more days and I finally got my TV after 2 weeks of Buying it. Would have been easier for me if I price matched you with Local John Lewis. But nobody seemed to worried about what I lost on that day for one of your staff’s blunder. Next time I would give a second thought if I have to come Richer sound and might have to advice my friends and family the same.