On purchasing a property and taking out the old kitchen, we noticed a lot of black mould in one particular area of the room and was advised to have it looked at as it may need the cavity wall insulation removing. I did some research and was advised to contact Richardson and Starling who had a very good reputation. The admin staff were extremely helpful and polite when arranging a date that suited both parties. The Surveyor, Arthur came to have a look and thoroughly examined all the kitchen walls, and the rest of the house and concluded that there was no need to carry out any extraction of insulation as it was not necessary. I am extremely grateful for his care and professionalism and being completely honest in his recommendations. He was very reassuring. We could have faced a very costly bill for a repair that wasn’t required if we had sought advice elsewhere. Thank you very much and I will be highlighting your company to anyone I know who thinks they have a problem that you may be able to help them with.