That devastating moment arrived when my family needed legal representation. We had no idea where to go or who to turn to. We started researching and making a few calls. We are so pleased that this led us to Richard Nelson Solicitors. From the very first telephone conversation with Jacqui Callan the decision was made. Her empathy, Knowledge, calmness and support was evident from the outset. Jacqui, Shannon Keenan (legal assistant) and Mr Phil Gibbs (our Barrister) maintained regular contact with us in the following months, proactively ensuring we were all fully aware of what was happening. Always available despite heavy workloads, always reassuring, always professional. During the court proceedings (the worst 10 days of our lives) Phil, Jacqui & Shannon were ever-present marinating a calm, competent and personable approach. They all took time to explain every element of the proceedings in an honest and methodical manner ensuring that despite our obvious stress we understood everything. Their approach assisted us with the emotions of the situation. Mr Gibbs impressively articulated our case signifying his knowledge of the facts, his cross-examination was firm but fair, demonstrating again his empathy and understanding of the situation for both parties involved. Truth and justice prevailed when the verdict was announced and we were successful. The whole team lived, ate and slept our case with us. I cannot explain in words how grateful we are to them all. We owe them everything. If you are reading this, as I did other reviews because you are lost and do not know where to turn for legal advice, I would without hesitation recommend this firm.