Wrong items sent which took a week of technical support emails to sort. In the end I discovered the problem myself: I had been supplied the 'telemetry' version of the KAPPA module instead of the 'modem' version that I ordered (there are no marking to distinguish between versions). Even though I clearly explained exactly what was happening (I even sent oscilloscope traces), they were still unable to diagnose the problem. Having glanced at the 'telemetry' version datasheet I quickly realised that my modules were behaving exactly as those versions.
The modules were sent back for a refund as I had since bought the correct modules from a distributor as I was on a tight timescale. Just over 1 month later I received the modules back - presumably re-programming to be a 'modem' version - although there is no explanation as to what they have done to them. So I didn't get a refund, just the 4 modules back which I now have no use for!
In the future I think I will buy from a distributor as they seem to handle their stock better than the manufacturer themselves!
Overall: disappointed.
7 years ago
RF Solutions Ltd has a
4.4
average rating
from
34
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.