Problems started as soon as paid for my order: - The salesman wrote down the wrong product so the wrong product was ordered. He did at least admit to his error and rectified it, so the only downside to this mishap was the products were a few weeks later than expected. - The worst part is in the 5 years I have had my perfect fit venetian blinds from Reynolds they have broken at least 6 times (!). Reynolds initially repaired them admitting the product was sub-standard. The issue which keeps recurring is the cord keeps needing to be tightened to keep the blind in the open position and then when the repair guy tightens it too much, it snaps. The problem is much worse and recurs more regularly on my larger size blinds. - It is unclear yet whether they have fitted the latest breakdown with a stronger cord. Time will tell. I'm not optimistic. - Also disappointing, is the attitude of the lady in the Newbury store. Really defensive and unhelpful. I was advised I should be able to tighten the cord myself (bare in mind this requires dissembling the product and putting it together again without any instructions or guidance). Totally unapologetic for the problems I have had, insisting they never have problems with these blinds. (Sorry, but based on my experience with Reynolds I just don't believe that). - Contrast the above with the 20+ plantation shutters I ordered from Hilarys which have had absolutely no issues over the same period. We are very happy with them. Hilary's are also better priced, btw. I recommend them. Just whatever you do, don't buy through Reynolds.