I was told to obtain a receipt from the courier for a very large sack of clothes yet when he arrived he had no ID and refused to provide any receipt so I had to email the company to confirm they had received my clothes safely. When I did finally receive an email I was disappointed that for a full bag of clothing (much of which was unworn items and NONE of which was stained, marked, aged,smelly etc.etc) I received around £4.00. In hindsight I wish I had taken the time to advertise a few of the brand new never worn items on e-bay and donated the remainder to charity as I am certain I would probably have earned more. All in all a very dissatisfactory experience.