The service provided by the retirement desk was a revelation. I had tried in vain to organize a pension with Scottish Widows on my own and met only blind endings and a potential wait of 2 years to receive benefits. One call to the retirement desk sorted my problems. Lisa O'Beirne led me through some better options and helped me find a superb arrangement. Lisa was terrific in chasing down my settlement from a very lackadaisical Virgin money. All paperwork was presented promptly and in a user friendly form. Lisa knew her stuff and I think she has saved me days of frustration had I tried to find a similar solution unaided.