Repaircare and the Engineers used are extremely unreliable and dishonest. They have reported I changed appointments (when they did), I called several times to the company appointed and re-arranged, when they arrived they stayed 10 minutes only to report to my son I had miss-informed them on the problem with the appliance (I am not an Engineer and reported factual information regarding what I observed). I did not receive a call or update and had to chase the appointed company who informed me they would not continue with the job. I called Repaircare who were unhelpful and told me I had not told them all the issues with the fault and would not take the repair further, I asked for a call back from a Manager as I did not want the miss-informed report to be a reflection on me, I was told 24 hours, I called again after 48 and still unable to speak to somebody. I called again today another 48 hours later and was told they could not get the information from the manufacturer and therefore they cannot do the job and I should not worry as they have refunded my money; it should arrive in 3-5 working days, they said they should have called to tell me but didn't. This is a very poor service and if possible I wouldn't rate with 1 star but there is no option for that, similarly to the fact I have to wait so long for my money. In the meantime I have had the repair completed with an alternative company for £18 more than the £141 they charged.