Disgraceful customer service! We are pensioners and the company are refusing to collect a sofa which we are unhappy with. They are looking to charge over £500 to collect a sofa which we informed them within hours of delivery that we wanted to return and refund. They have failed to return calls and emails and we are now referring to Trading Standards and Watchdog. We are having sleepless nights due to the stress they are causing us...the sofa is in our lounge and not used. We have offered a reasonable sum to collect the sofa but will certainly not be 'ripped off' by extortionate demands that do not accord with their terms and conditions and fall foul of the Unfair Term and Consumer Contracts (Information, Cancellation and additional Charges) regulations.