Following is an extract from my correspondence with Regency: The services and support of Regency throughout this situation from beginning to end was excellent and really stress free. I understand companies are businesses and people work for an income, but the Regency staff have demonstrated genuine care for people and I felt a soothing human touch in the midst of my anxiety that brought me peace of mind. Prompt and supporting response when I called Regency for guidance on required documentation for processing the claim. Thorough follow-up after having processed the claim, prompt review and approval for the claim and hassle free (not a company that is reluctant to approve the claim when the policy is adhered to). I would even say that in certain situations Regency will even consider deviations to the policy, this human approach is seldom seen in insurance companies. The cost of Regency insurances beats the competition and offer a far superior level of service, available 24/7 at all times. I would strongly recommend Regency, with the experience I have had I know for sure I will be sticking with them for many more years to come. The best insurances I have ever had with an extremely simple process to follow for claims.