On Tuesday 13th March I rang to enquire about purchasing two spare keys for one of your lockable outdoor display cabinets. I had purchased a cabinet last year for our small bowling club but the spare key has been mislaid. The person I spoke to was very patient and took considerable trouble to find the original order to ascertain the correct keys. Because you could not accept a credit card payment over the telephone,I asked that an invoice be included so that I could send a cheque by return post. The keys arrived in the post today - what service. Further there was no invoice included! Please accept my sincere thanks on behalf of our Club for your generosity. I have to congratulate you on your outstanding customer service. I have now rung you twice for help and advice and on both occasions have found you most patient and helpful. I shall have no hesitation in recommending you to associates should they have requirements that your company can fill. Thank you again and very best regards. John Thody