"The staff is very very uncooperative. I got the big room and windows were literally so jammed that i wasnt able to move them up and down. Really really hard.
One of the bathroom standing shower drain was blocked and was difficult to had shower. It was utterly disgusting."
Thank you for your comment, we really appreciate that you spent some time to share your thoughts with us.
I’m sorry if you found our staff to be uncooperative. We tried to do our best to find you a room within short notice and provided you with a room from Thursday to Thursday which we don’t normally do as we let from Sunday to Sunday. I’m glad that we could provide you with flexible service which fit your needs.
Regarding the window in your room; this has been investigated and we think the window is in good working order. It can be opened and closed with minimum effort. The shower drain blockage hasn’t been reported to us by you and still we have no reports from other housemates that it is blocked. If this would have been reported, we would have sent our maintenance team there to check it asap. We appreciate that you were not entirely happy with the standards though.
Thank you again for your valuable feedback and we wish you all the best in your current accommodation.