Colin
Over priced,no way near clean enough,the inside of the shower cubical had not been cleaned throughly infact not cleaned at all, the carpets on the stairs and in my bedroom was very badly stained.also a very unpleasant smell through out the whole property throughout the stay. ,if I was going to stay for longer than a week the bedding was not going to be changed until the end of the second week ,,yuk.if the whole of the rooms were occupied the parking would have been a nightmare.Will not be booking with you ever again.
Helpful Report
Posted 3 years ago
We investigated this situation in detail after this review was posted, and we have to admit we have fallen down badly here. The smell in the house turned out to be egg stuck in the drain that wasn't reported to us at the time - it's completely gone now, it just had to be cleared out by the handyman. We have no idea why it wasn't reported via the housekeeper at the time, and we've spoken to the housekeeper about both the smell and the bathroom cleaning. The housekeeper in that house is actually really good normally. The carpets we did know about and they were on our schedule to be changed and this has now been done. Bedding has also been upgraded (this happens in all our houses on a rotating basis). I'm grateful for this reviewer being so honest as it has given us a chance to really check the situation out and put it right. So hands up here, we were at fault, we've done everything we can to correct it now. I do hope this reviewer comes back to us in the future.
Posted 3 years ago
Really Lovely Rooms is rated 4.60 based on 272 reviews

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