I wanted to purchase flowers for a very special person who was unwell. I was looking for a quality bouquet that would look absolutely beautiful thereby adding a lot of delight to their heart. Cosmo was excellent in exploring options with me. This included the kind of bouquet and the most suitable size. As I was approaching the cut-off time for next-day delivery, he suggested that I send him the message to be placed inside the card by email. This gave me time to think about what to write. He also double-checked that all flowers were completely up to the standard after I had placed the order. The beautiful bouquet was delivered on time and happily received. I am very pleased with Cosmos' excellent customer service and have actually ordered another bouquet for a different occasion on the following day.