I emailed your company on Valentine’s Day pointing out what a bad experience I’d had in terms of the delivery of your flowers. You invite comments and feedback from your customers, which I gave on the day via your website ,and have received no reply. My £20 delivery charge lead to a sodden wet box where the driver left it in the rain by the door of an out building in my courtyard garden. No attempt was made to come to the front door so that my wife could’ve been alerted to the hopeful surprise of flowers being delivered ( I have this on CCTV as it happens). We have been customers of your company for some years, and in my email I requested at least a part refund. Nigel Johnson