The watch is great, delivery and customer service awful. Next day delivery wasn't next day. I was advised that it was to be sent Parcelforce secure service and signed for, so when it hadn't turned up a few days later we contacted Customer Service: it then transpired that a different courier had been used who delivered the watch to the wrong address and hadn't left any cards or advised anyone of this. I emailed and asked what RW would do the recover the undelivered watch and redeliver it to the correct address.... a wall of silence followed, from which I surmise that, as far as RW customer services are concerned, if they deliver your watch to the wrong address it isn't their problem, it's yours!