Item not in stock, which was not clear from website when order placed. Had to modify order. No assembly instructions came with flat pack rack. Had to to contact company to ask for instructions and to be fair they responded pretty quickly. The very first instruction reads "the side in which have the yellow signs must be put to the end of the cabinet", with accompanying pictures. The very next instruction reads "Yellow signs same side". The problem is that there are no yellow signs anywhere. The product was delivered outside my garage, as instructed by me, as the driver called on my mobile to indicate he was outside the house and no-one was in. I had no idea when to expect delivery, so hardly surprising. The issue is that the product was delivered on a pallet, and neither the delivery company nor racksupplier.co.uk were willing to collect the pallet, which has left me, the customer, with the headache of having to dispose of the pallet. Racksupplier.co.uk are clearly not a customer focused company and I will not be using them again.