R3 were very professional, helpful but also friendly, we had a problem with a macbook pro hard drive that crashed while saving a report and needed this report off it ASAP, bearing in mind this was also a sunday to add to our drama. We rang the number provided for out of office hours and spoke to the owner Andy he answered the phone asked some questions and reassured us that the information should be recoverable. He talked us through the process and put our mind at rest we would be in good hands. He even offered us to drive to the Lab the same day and he would get one of his tech guys to meet us there to start the process. We decided to go up there next morning as it was a 3hr drive, as soon as we got there he greeted us personally and told us to go and grab food or coffee and would ring us within 10 mins to say if the files could be recovered and put our minds at rest it was in good hands. As promised he rang back to say that yes it was recoverable and would take a few hours to get the info off and onto an external hard drive to take it away. I must say that through the whole process and being an owner of a company myself that relies on recommends and repeat business that Andy his company and the whole process where a pleasure to deal with and I will certainly be recommending his company to anyone in the same predicament that may need this service. They are top class once again thanks guys.