In reply to Andy accusation I threatened to blackmail them which I find for one immature but also completely laughable, I've noticed he has done a similar thing in exactly the same way in another reply to a negative review. It would have been more pleasant if you had held up your hands and said we tried but we couldn't do it here is a refund sorry for wasting your time Also It's my legal right to make a review about my treatment with this company all I wanted was my data back sorry if you don't like it I stipulated I would make a negative review if I wasn't refunded in full, I'm unhappy that I've not been refunded this is why I am forced to write a review of my negative experience with your company this is not blackmail Andy it's what unhappy customers do, if I had got my money back I wouldn't be so annoyed You took a month rather than a week and this could have gone on longer quite what you were doing is beyond me, I lost faith as of the time it took you but also you didn't seem to know about Adobe film projects or what type of file they were. I gave you all the file types I needed, you said to me in a conversation on the phone I could have a full refund last week, did you or not? I asked for this refund back when I spoke to a lady who worked for you who said we don't have software to get Mac footage back which is ridiculous, and quite rightly had enough at this point I asked for my refund which I didn't get. What I did get was another hard drive without the file types I wanted, so my request for a refund was totally ignored even though I also stipulated I wanted a refund in an email Also your talk of threatening staff is also laughable I work as a teacher, I threatened to write a review about my experiences if I wasn't refunded. That's what people do if they are unhappy Andy they ask for a refund. I have now written a review about my experience which you really don't like. That's the situation. This isn't blackmail it's what happens in the modern era of the Internet that a customer has the right to talk frankly about his experience, my experience with you has been very negative from the start If you had got my footage back within the week you said it would is be happy after a month if you had given me a refund that you said you would last week I'd be fed up but in some way reimbursed so at least I can spend a weeks wages elsewhere trying to get my data back People can make up there own minds reading reviews about your company I feel my experiences have been truly terrible and have been honest about it