I contact R3 following an issue with Bitlocker that had activated when my motherboard was replaced. Everybody I spoke to said there was little to no chance of recovering the data but R3 gave me a glimmer of hope. I dropped off all the hardware and waited in anticipation of some good news. a Few days after dropping everything off I received a call from Will telling me they had managed to access the data. Sure enough, everything was recovered and placed on a brand new SSD. Communication and service was excellent. I would have no hesitation in contacting them again should I be a wally and not back up my data. 5 stars!