This review applies to an 'old' Western Digital external hard drive that had the misfortune to fall off my desk and thus become quite temperamental when trying to access the data on it. A quick google search displayed several results (naturally!) but chose to go with R3 as they had a Scottish based office... although I think my drive actually ended up in Northern England!? A courier was used to come and collect my drive which I had packed extremely well to try and avoid any further damage! First reports back weren't good. Told that the drive itself was damaged but they would try to see what they could recover. Several emails and a few weeks later it transpired that the drive needed 'rebuilding' and thus the hunt was on for a donor drive of the exact same make/model. Well - it took quite some time (about 3 months in all) but it would appear that the repair worked as the much newer portable drive I sent away with the damaged one returned home yesterday courtesy of a next-day courier. Today I sat and went through the contents and yes - 12 years worth of photos and documents had been retrieved - along with quite a few MP3's (which I wasn't bothered about but got them back anyway!). While their communication might not be top class the results have leased me completely and have justified the spend - especially to get back all my wedding photos and those from a 'holiday of a lifetime' to Kenya... Thank you R3 for your hard work and perseverance with my drive...