After many resets my Nokia Lumia 1020 showed a blue sceen with sad emoji. Unfortunately I hadn't been able to save any data as Windows 10 refused to recognise my phone via the usb socket. Searching the internet I came across The Data recovery Hospital and discussed my needs with Andy. I sent my phone usb cable, charger and a 32gb usb memory stick to them via their free Royal Mail Pacelforce service. Nick emailed me, my phone needed to be dismantled to acces the chip, I agreed, customer services emailed an invoice to start the process which I willingly paid, assuming this would be deducted from the final invoice. Several days later I received another invoice, more than twice the amount I was expecting. I phoned R3, Will said he would discuss it with Nick when he came in on Monday as he didn't work Fridays. Nick emailed to say there was obviously a misunderstanding; I was relieved to receive an amended invoice. My phone and memory stick were promptly returned, but the usb cable and charger were not included, Nick said they would find and return them. I can't thank Andy Nick And Will enough, nothing was too much trouble, excellent service.