"I “graciously” performed Shift-Delete on Boxing Day 2018! What a stupid mistake! I immediately contacted R3 by e-mail thinking I’ve lost all the pics, videos and documents for the last 6 months. Andy promptly replied and it’s been such a relief to hear from him, on the phone, that all the information was still there on the hard drive. He patiently explained to me the whole recovery process, all the risks involved and gave me various technical option how to proceed. I’m extremely happy that all data was retrieved! On reflection, leaving aside my monumental stupidity, I consider myself very fortunate having Andy and R3 involved. I have learnt only after this episode that there are many sharks out there operating in this business! I can go on and on with how professional R3 is as a company, which is very true, but what I personally found was a good man at the other end. Thank you so much Andy. All the best. Kind Regards, Adrian."